Community Programmes

Please note that we are using the Veracross Portal for registration and you will be required to go through a login process. Please click here for instructions.

If you have any problems in creating your account, please contact our IT experts at: techsupport@unishanoi.org

Please read the Frequently Asked Questions carefully before registering and making payment.

Questions? Contact Ha Thien Ha: communityprogrammes@unishanoi.org

Payment for Community Programmes is required online during the registration process. It's possible to pay the registration fees using PayPal/Debit/Credit Cards. Pay as you sign-up. 

1. The PayPal Gateway allows for payment via PayPal or valid credit/debit card.

2. Make sure billing address entered matches the address of the credit/debit card.

3. Any issues with the PayPay payment gateway should be be dealt directly with PayPal at: https://www.paypal.com/us/smarthelp/contact-us

In all cases, payment deadlines must be respected to ensure your slot. Final confirmation of your activity slot will come only after the payment has been made and received by UNIS Hanoi.

Any participant engaging in an activity within the Community Programme will be eligible for a 50% refund if their cancellation is confirmed 72 hours after the first confirmation email has been sent. (In general, participants receive two emails: one to confirm from the Community Programmes and a second email to give final details closer to the date from the class teacher). 

A refund will be issued in cases of sickness, injury, or other medical reasons upon submission of supporting documentation from a doctor or physician. This will be a full refund if requested before the session's midpoint or a half refund if requested after the midpoint.

If a participant transfers to a class with a higher fee, the participant must pay the difference. No refund will be issued if the participant transfers to a class with a lower fee.

Make-up lessons will be provided if the teacher is unable to teach a lesson.

No financial credit or make-up lessons will be provided if a student is unable to attend a lesson.

No refunds will be issued for late registration.

No refund will be provided for cancellations of any activity due to uncontrollable weather conditions (such as high AQI, Heat Index, or Lightning) or in the event of a force majeure situation. 

Canceled or postponed classes and workshops will be rescheduled whenever possible, contingent upon the availability of facilities and teachers/coaches.

Cases may be reviewed for individuals or families in specific circumstances if the programme operating is not impacted by the overall withdrawal from the activity so the participant threshold is maintained.

Participants with outstanding payment will not be eligible to register for the next sessions.

Parents registering for their children are required to register them in the right age group. Failure to do so, cancellation and refund policy may be applied.